MaryBCGAME

Hello @JAAT_RISKY, Thank you for sharing your concern with us. We truly understand how frustrating this situation must be, and we want to make sure you get the proper support. However, please note that this forum is not the appropriate place to handle deposit or withdrawal issues. For your security and to ensure a faster resolution, we kindly ask you to: Reach out directly to our Support Team via Live Chat on the BC.Game site. Continue or open a new support ticket through the official Support Center. You may also share your issue through our official BC.Game Discord support channel, where the appropriate team can follow up. Please understand that transaction-related issues can only be resolved by our internal support team through official channels. We appreciate your patience and hope your issue gets resolved as soon as possible. Thank you for your understanding!

Hi there! I'm sorry for the inconvenience you're experiencing. Bank transfer methods occasionally undergo maintenance to improve service reliability and security. I completely understand how frustrating it can be when this occurs right after a win. Let me assure you that bc.game would never deliberately disrupt a withdrawal method. Crypto deposits and withdrawals typically face fewer disruptions, which may explain why your crypto transactions have been smoother. I'd recommend checking with support periodically for updates on when the bank transfer option will be available again. In the meantime, if you prefer immediate withdrawals, using crypto options could be a reliable alternative. Thanks for bringing this up—your feedback helps improve our service. If you need further assistance, contact our support please

Hi @Ammiiii you may email [email protected] for your offer good luck!

may i know your ticket numbers please? have you open ticket on discord?

Hello @Zyce Sorry for the inconvenience. Fiat transactions can sometimes be delayed due to bank processing & regulations. We highly recommend using crypto for faster transactions. Need help? Here’s what to do: 1. Contact us on Discord - Join: https://discord.gg/bcgame - Open a ticket - Submit required documents within 30 days 2. Contact Support - Click the Support button on our website - Visit Help Center: help.bc.game - Email us: [email protected] Important! We DO NOT offer support on Telegram or forum. If someone DMs you pretending to be an admin, block them immediately! Thanks for your patience!

Heya @Senator_omid If you need assistance, don’t hesitate to reach out to our support team please 1. Live Chat on the website (click the Support button) 2. Help Center: help.bc.game 3. Email: [email protected]

Heya @Nzhzxhhxoyb If you need assistance, don’t hesitate to reach out to our support team please 1. Live Chat on the website (click the Support button) 2. Help Center: help.bc.game 3. Email: [email protected]

Hey @Gxmrgarsgwb, We understand how frustrating this situation must be, and we appreciate you bringing it to our attention. However, account security is ultimately the responsibility of the user, and BC.GAME provides multiple security features, including 2FA, email verification, and phone verification, to help safeguard accounts. From what you've described, it seems your account may have been compromised due to weak security measures. Hackers often enable 2FA themselves once they gain access to prevent the original owner from reclaiming the account. This is why it’s crucial to set up and maintain proper security settings from the start. Regarding the support response time, account recovery and security verification require careful processing to ensure that only the rightful owner can regain access. This diligence is necessary to prevent unauthorized access and further losses. As for missing funds, if an account is compromised, BC.GAME cannot be held responsible for losses incurred due to unauthorized access. We highly recommend reviewing your security settings and enabling all available protective measures to prevent similar incidents in the future. If you need help securing your account moving forward, feel free to reach out to our team. Stay safe, and always be cautious of phishing attempts or too-good-to-be-true offers online. Best Regard

Hello @Qzfgweicrtcc may i know your UID please

Hello @Rgbwvevqqtcc Unfortunately only support can help you regarding deposit and withdraw you can also explain to our support by email at [email protected]

Hi @Akshay_x05 kindly contact our support please

KYC (Know Your Customer) is not mandatory for all users, but the casino reserves the right to request it when necessary. This policy is clearly stated in the Terms of Service (TOS), and I believe almost all casinos have similar regulations.

You need to complete advance KYC. If you can still log in to your account, you can do advance KYC on the site. If you can't, you need to reach our support, as I can't send the KYC link.

Hello @zxr Anything related to Deposit and Withdraw Kindly contact our support please or can send email to [email protected] Hopefully, your issue will be resolved soon. Thank you for your patience!

Hello @Jackie2233 Anything related to Deposit and Withdraw Kindly contact our support please or can send email to [email protected] Hopefully, your issue will be resolved soon. Thank you for your patience!

Hello @daot and @Jackie2233 Anything related to Deposit and Withdraw Kindly contact our support please or can send email to [email protected] Hopefully, your issue will be resolved soon. Thank you for your patience!

Congratulations @mafia i think $40 fee is a customs charge imposed by your country’s regulations. Each country has its own policy regarding customs fees, so unfortunately, these charges are beyond our control.

hello @Itzneenee May i know your uid please

Thank you for reaching out and sharing your concerns. Based on our review, it appears that your account requires KYC (Know Your Customer) verification before any withdrawals can be processed. This is a standard procedure to ensure the security and integrity of our platform. For more information and assistance on completing KYC, please contact our support team or send an email to [email protected]. They will guide you through each step of the process in detail. We understand this situation can be frustrating, especially given the investigation mention, but rest assured that once your KYC verification is complete and all conditions are satisfied, you will be able to proceed with your withdrawal. Thank you for your patience and cooperation. If you have any additional questions or need further assistance, please let us know. We’re here to help.

Hello @daot May i know your uid please

Hello @SYY i see that your level is Platinum 55 with a betting rolling amount of US$2,061,983.75, so it's clear you’re very active. I understand that you requested a loss bonus from your personal host, BCGame_Aly, but the host’s superiors refused, even though you had a $36,000 loss that day. I’m aware you’ve asked to change hosts three times and you definitely want to make a claim. After checking, it appears you have already received a few lossbacks from the VIP host. For your next lossback, it’s up to the VIP host’s discretion. I have forwarded your complaint to the VIP Host team, and hopefully you’ll receive a response soon—at least by tomorrow—since today, the 19th, is a Sunday. Good luck!

hello @SYY may i know your UID please

Hello @carmina198402 welcome to BC.GAME have fun!!

To be on the top 10 list (additional $1000 bonus), you have to take part in all looted legacy challenges, from week 1,2,3 and for week 4 you have to be in the top 10 in completing all missions, I hope you understand that

hi @Isjwiuhhnyb We’re sorry to hear about your experience. For deposit and withdrawal issues, only our official support team can assist. Please contact us via live chat on our website or chat live [email protected] or email to [email protected], attaching all relevant details. Stay cautious—only use these official channels, as others claiming to help may be scammers. We’ll ensure your case is reviewed promptly. Thank you for your understanding.