Asehkormjwb Posted Wednesday at 11:35 PM Share Posted Wednesday at 11:35 PM so i am level 62 i had vip host althea in month of november i had been inactive due to me suffering from covid when i came back to bcgames in december on 19th december i was messaged by my host that the vip serivce was being removed due to inactivity and will be reinstated once i wager 50000 usd or more i have wagered more than 50000 usd already within 30 days and i have not been reinstated with the host whenever i ask the vip support on live support they just copy paste the same new rules and when i pasted the screenshot of my vip host chat they said i will soon get the message from new host but till today i have not been given any host im attaching the screenshot of my vip host chat which she had messaged on 19th dec 2024 and after that the chat feature is gone from my bcgame ui im urging bcgame to reinstate or instate a new vip host to me. its already been so much time now , the live support have no idea on this matter,hence i am posting here Link to comment Share on other sites More sharing options...
Idas Posted Thursday at 01:57 AM Share Posted Thursday at 01:57 AM Im in the same situation and my uid ís 17259153. It really piss me off because guarantee 50k USD wager within 30 days is not easy. Now they keep delaying which will make some people have their wager down value and need to start over. If that happens then Its nothing but SCAM. Link to comment Share on other sites More sharing options...
Community Manager Mary_bcgame Posted Thursday at 10:30 PM Community Manager Share Posted Thursday at 10:30 PM 22 hours ago, Asehkormjwb said: so i am level 62 i had vip host althea in month of november i had been inactive due to me suffering from covid when i came back to bcgames in december on 19th december i was messaged by my host that the vip serivce was being removed due to inactivity and will be reinstated once i wager 50000 usd or more i have wagered more than 50000 usd already within 30 days and i have not been reinstated with the host whenever i ask the vip support on live support they just copy paste the same new rules and when i pasted the screenshot of my vip host chat they said i will soon get the message from new host but till today i have not been given any host im attaching the screenshot of my vip host chat which she had messaged on 19th dec 2024 and after that the chat feature is gone from my bcgame ui im urging bcgame to reinstate or instate a new vip host to me. its already been so much time now , the live support have no idea on this matter,hence i am posting here Hello @Asehkormjwb May i know your uid please? will check and giving an update soon, thank you 20 hours ago, Idas said: Im in the same situation and my uid ís 17259153. It really piss me off because guarantee 50k USD wager within 30 days is not easy. Now they keep delaying which will make some people have their wager down value and need to start over. If that happens then Its nothing but SCAM. We sincerely apologize for the inconvenience caused. Rest assured, we will promptly check your case and inform our VIP Host team. If the requirements are met, the VIP Host will reach out to you as soon as possible. Thank you for your patience and understanding. Link to comment Share on other sites More sharing options...
Community Manager Mary_bcgame Posted yesterday at 01:59 AM Community Manager Share Posted yesterday at 01:59 AM 3 hours ago, Mary_bcgame said: Hello @Asehkormjwb May i know your uid please? will check and giving an update soon, thank you We sincerely apologize for the inconvenience caused. Rest assured, we will promptly check your case and inform our VIP Host team. If the requirements are met, the VIP Host will reach out to you as soon as possible. Thank you for your patience and understanding. hello @Idas After a thorough review by our team, we found that your deposit and wager amounts currently do not meet the required standard. To qualify, a higher contribution is needed. We encourage you to continue playing and increasing your wagers to meet the criteria. If you have any questions or need assistance, feel free to reach out. Thank you for your understanding and support! Best regards Link to comment Share on other sites More sharing options...
Idas Posted 23 hours ago Share Posted 23 hours ago I thought the needed amount is 50k USD within 30 days? @Mary_bcgame So the now BC lies to users? The news mention to reach 50k though??? Link to comment Share on other sites More sharing options...
Asehkormjwb Posted 20 hours ago Author Share Posted 20 hours ago my uid is 6060355 u have responded to the person who had replied to my post . im the original creator of the post and before u give the same reply as u gave to the person above my deposits and wagering are well above the required eligibility u can go and check it personally as i have manually checked it myself too your host and live support keep telling us the vip services will be reinstated once wager amount hits 50k usd or more within 30 days of removal so once it hits why is the service not reinstated , we all know the service provided by the hosts are the lossback , is this new way for bcgames to just ignore vip players like me who are vip 62 and been loyal here for years and ignore the benefit that host cud provide @Mary_bcgame i would like you to thoroughly check cause i have checked on my side as well my deposits and wagers and any other requirement for eligibility sure is met , past 8 days live support has been telling me that the host will invite you via dm but till today nothing of that sort has happened Link to comment Share on other sites More sharing options...
Idas Posted 19 hours ago Share Posted 19 hours ago This is such a joke, In the news, It only mention users to reach VIP 38+ and 50000 USD wager within 30 days. My wager is 76k and now you tell me that I need to deposit more (not even mention) and wager more. Link to comment Share on other sites More sharing options...
Asehkormjwb Posted 18 hours ago Author Share Posted 18 hours ago u can clearly check my overall wager is above 4m comeon bcgames is this how u guys start treating old loyal players the one thing that was clearly the stand out was the lossback available from vip hosts even though it wasnt a lot yet it was something that helped us when we lost big , now u guys remove vip hosts if someone goes inactive for 2-3 weeks due to any reason and even when they come back and do the needfull wager and meet requirements all they get in return is time loss by chasing after live support who are just told to type over the samething if they see some keywords and they hardly helpout in such situations . We start posting in forums our query and here also it seems none from bcgames admin or staff is bothered to help us with whats going on ? what has changed so much ? @Mary_bcgame please solve my situation and @Idas please can you open a different post so that u get ur relevant information there rather than have the host mix up information with mine a humble request to open up a different post rather than continuing here Link to comment Share on other sites More sharing options...
Community Manager Mary_bcgame Posted 15 hours ago Community Manager Share Posted 15 hours ago 7 hours ago, Idas said: I thought the needed amount is 50k USD within 30 days? @Mary_bcgame So the now BC lies to users? The news mention to reach 50k though??? Can you provide me about the news please 2 hours ago, Asehkormjwb said: u can clearly check my overall wager is above 4m comeon bcgames is this how u guys start treating old loyal players the one thing that was clearly the stand out was the lossback available from vip hosts even though it wasnt a lot yet it was something that helped us when we lost big , now u guys remove vip hosts if someone goes inactive for 2-3 weeks due to any reason and even when they come back and do the needfull wager and meet requirements all they get in return is time loss by chasing after live support who are just told to type over the samething if they see some keywords and they hardly helpout in such situations . We start posting in forums our query and here also it seems none from bcgames admin or staff is bothered to help us with whats going on ? what has changed so much ? @Mary_bcgame please solve my situation and @Idas please can you open a different post so that u get ur relevant information there rather than have the host mix up information with mine a humble request to open up a different post rather than continuing here 4 hours ago, Asehkormjwb said: my uid is 6060355 u have responded to the person who had replied to my post . im the original creator of the post and before u give the same reply as u gave to the person above my deposits and wagering are well above the required eligibility u can go and check it personally as i have manually checked it myself too your host and live support keep telling us the vip services will be reinstated once wager amount hits 50k usd or more within 30 days of removal so once it hits why is the service not reinstated , we all know the service provided by the hosts are the lossback , is this new way for bcgames to just ignore vip players like me who are vip 62 and been loyal here for years and ignore the benefit that host cud provide @Mary_bcgame i would like you to thoroughly check cause i have checked on my side as well my deposits and wagers and any other requirement for eligibility sure is met , past 8 days live support has been telling me that the host will invite you via dm but till today nothing of that sort has happened Heya @Asehkormjwb Kindly scroll up; I responded to you first. I can't check your information because you didn't provide your UID earlier. You just posted your UID, so I will check it now. Please wait a moment. Link to comment Share on other sites More sharing options...
Asehkormjwb Posted 15 hours ago Author Share Posted 15 hours ago ok @Mary_bcgame ill wait and see what is the outcome cause since last 8 days im waiting patiently from the live support saying host will private message me Link to comment Share on other sites More sharing options...
Idas Posted 9 hours ago Share Posted 9 hours ago 6 hours ago, Mary_bcgame said: Can you provide me about the news please Heya @Asehkormjwb Kindly scroll up; I responded to you first. I can't check your information because you didn't provide your UID earlier. You just posted your UID, so I will check it now. Please wait a moment. Link to comment Share on other sites More sharing options...
Asehkormjwb Posted 4 hours ago Author Share Posted 4 hours ago @Mary_bcgame im still waiting Link to comment Share on other sites More sharing options...
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